Laptop Support: Faculty & Staff

All faculty and staff who begin employment with Berea College will receive an encrypted Dell laptop from our supported inventory. This will also include a docking station, monitor, keyboard/mouse. All employee laptops are refreshed at a 5-year cycle. We will notify and schedule with users when due for a refresh. The IT Department will be responsible for all minor repairs of the equipment. Employees are responsible for their own data backups. Note that switching from a Dell laptop to a MacBook Pro requires Dept. Head or VP/AC approval; new employees wanting to use a MacBook Pro require the same approval.

If you have a Mac and encounter issues after four years of use and believe you may be in need of an upgrade, please reach out to the Helpdesk to discuss options.

Note: The IT Dept does not replace laptop chargers for free. If a charger needs to be replaced or has been lost, the employee can stop by the Helpdesk and by providing FOAP information, can get a new charger. The cost of the charger will then be charged to the department.

Desktop users: In most situations, a laptop with docking station and wide screen monitor offers greater flexibility than a typical desktop environment while still fulfilling the processing needs of the user.  However, there are situations in which a desktop is still the best option. We maintain and will upgrade desktop computers only as needed.  If you believe your desktop computer is no longer able to meet your needs, please email the Helpdesk with this request and we will assess the need for a new desktop, switch to a laptop environment, or service the computer if it is still suited to the assignment.

To request an upgrade or if you have any questions concerning the eligibility of a newer computer, please email us at help_desk@berea.edu.

Walk-in support for your current laptop is provided by the Helpdesk located on the ground level of the new CMIT building. You can also book an appointment. You may also find the Frequently Asked Questions page helpful.